FAQs
Learn more about what we do, what's in our products, where we source our ingredients and what happens when you place an order.
Fill-ih-gree Choc-lah-tur-ee.
Fill-ih-gree Choc-lah-tur-ee.
Filigree's owner and chocolatier, Kent Lukey, makes the chocolates, caramels and macarons using the finest ingredients. We also have staff assisting in our creations. Learn more about Kent on our About Us page.
Filigree's owner and chocolatier, Kent Lukey, makes the chocolates, caramels and macarons using the finest ingredients. We also have staff assisting in our creations. Learn more about Kent on our About Us page.
We source our chocolate from Valrhona, a French company renowned for high quality and consistency. Valrhona is B Corp Certified and committed to traceable cocoa beans, fair income for farmers and reducing emissions. They own and operate plantations in Venezuela and the Dominican Republic where their beans are grown. Read more on the Our Chocolate page.
We source our chocolate from Valrhona, a French company renowned for high quality and consistency. Valrhona is B Corp Certified and committed to traceable cocoa beans, fair income for farmers and reducing emissions. They own and operate plantations in Venezuela and the Dominican Republic where their beans are grown. Read more on the Our Chocolate page.
Keep your chocolate in a cool (16-18C), dry environment and away from heat and direct sunlight. They can last up to a month.
Keep your macarons in the fridge or freezer. They last a few days in the fridge and three months in the freezer.
Keep your chocolate in a cool (16-18C), dry environment and away from heat and direct sunlight. They can last up to a month.
Keep your macarons in the fridge or freezer. They last a few days in the fridge and three months in the freezer.
There are many ways to get our products. You can purchase for in-store pick up at our Regina boutique, located at 2130-A Robinson St. Store hours are Wed-Fri 11am-5pm and Saturday 10am-4pm. We are closed Sundays, Mondays, Tuesdays and statutory holidays.
We also offer delivery to customers in Regina, White City, Emerald Park and Pilot Butte, and can ship to those farther away. We do not deliver or ship on Sundays, Mondays and Tuesdays.
Additionally, various retailers in Saskatchewan and Alberta carry our products. Find them on our Retailers page. Please check with retailers to see if they carry the product you're looking for.
There are many ways to get our products. You can purchase for in-store pick up at our Regina boutique, located at 2130-A Robinson St. Store hours are Wed-Fri 11am-5pm and Saturday 10am-4pm. We are closed Sundays, Mondays, Tuesdays and statutory holidays.
We also offer delivery to customers in Regina, White City, Emerald Park and Pilot Butte, and can ship to those farther away. We do not deliver or ship on Sundays, Mondays and Tuesdays.
Additionally, various retailers in Saskatchewan and Alberta carry our products. Find them on our Retailers page. Please check with retailers to see if they carry the product you're looking for.
Please go to our Wholesale and Corporate Order Enquiries page and fill out the contact form. We will then send you pricing information and work with you on design options.
Please go to our Wholesale and Corporate Order Enquiries page and fill out the contact form. We will then send you pricing information and work with you on design options.
There is no gluten in most of our products, but we do work in a kitchen that uses flour in other items, so we cannot guarantee no cross contamination. Ingredients are listed in product descriptions.
There is no gluten in most of our products, but we do work in a kitchen that uses flour in other items, so we cannot guarantee no cross contamination. Ingredients are listed in product descriptions.
Our dark chocolate and vegan chocolate bars have no dairy in them. While our single chocolates are dipped in dark chocolate, their fillings contain dairy. All of our macarons and caramels contain dairy. Ingredients are listed in product descriptions.
Our dark chocolate and vegan chocolate bars have no dairy in them. While our single chocolates are dipped in dark chocolate, their fillings contain dairy. All of our macarons and caramels contain dairy. Ingredients are listed in product descriptions.
Most of our chocolate bars have no nuts in them, and many of our dipped chocolates and caramels also don't have nuts. Our macarons are made with almond flour. However, we do not work in a nut-free facility, so there is no guarantee of no cross contamination.
Most of our products don’t contain soy.
Ingredients are listed in product descriptions.
Most of our chocolate bars have no nuts in them, and many of our dipped chocolates and caramels also don't have nuts. Our macarons are made with almond flour. However, we do not work in a nut-free facility, so there is no guarantee of no cross contamination.
Most of our products don’t contain soy.
Ingredients are listed in product descriptions.
We will send you an email confirmation to let you know your order is ready for pick up. Orders generally take 1-2 hours to process. Processing times during peak seasons tend to take longer.
Our online store lets you select which day you would like to pick up your order.
Our boutique is located at 2130-A Robinson St. Store hours are Wed-Fri 11am-5pm and Saturday 10am-4pm. We are closed Sundays, Mondays, Tuesdays and statutory holidays.
We will send you an email confirmation to let you know your order is ready for pick up. Orders generally take 1-2 hours to process. Processing times during peak seasons tend to take longer.
Our online store lets you select which day you would like to pick up your order.
Our boutique is located at 2130-A Robinson St. Store hours are Wed-Fri 11am-5pm and Saturday 10am-4pm. We are closed Sundays, Mondays, Tuesdays and statutory holidays.
It takes us one business day to process delivery orders. We will send you an email confirmation when it has been delivered.
Deliveries normally take place between 11 am and 5 pm on Wednesdays, Thursdays, Fridays and Saturdays. We do not deliver on Sundays, Mondays and Tuesdays. During peak seasons, we recommend you pick up your order, as delivery times tend to take longer.
Our online store lets you select which day you would like your order to be delivered.
It takes us one business day to process delivery orders. We will send you an email confirmation when it has been delivered.
Deliveries normally take place between 11 am and 5 pm on Wednesdays, Thursdays, Fridays and Saturdays. We do not deliver on Sundays, Mondays and Tuesdays. During peak seasons, we recommend you pick up your order, as delivery times tend to take longer.
Our online store lets you select which day you would like your order to be delivered.
We ship orders Monday to Friday and fulfill them within 24 hours. It should then take a couple business days or more to get to your location, depending on where you live. Shipping rates are applied and the cost depends on how much your order weighs and where it is being sent.
We use Canada Post to ship our orders.
We ship orders Monday to Friday and fulfill them within 24 hours. It should then take a couple business days or more to get to your location, depending on where you live. Shipping rates are applied and the cost depends on how much your order weighs and where it is being sent.
We use Canada Post to ship our orders.
We recommend you buy online or purchase from our store in person. We can also take orders over the phone, but we prefer you do it through the website to ensure a seamless experience. Response times over the phone tend to be longer during peak seasons.
We recommend you buy online or purchase from our store in person. We can also take orders over the phone, but we prefer you do it through the website to ensure a seamless experience. Response times over the phone tend to be longer during peak seasons.
Still need assistance?
Send an email to hello@filigreechocolaterie.com or phone 306-565-2626.
Regina Boutique
2130-A Robinson Street
Regina, SK
Wed-Fri 11 am-7 pm
Saturday 10 am-6 pm
Closed Sun-Tues